سياسة الخصوصية

At Chill Filter Khaini, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the UAE Personal Data Protection Law (PDPL), Saudi Arabia Personal Data Protection Law (KSA PDPL), and regional privacy standards across the GCC.

1. Information We Collect

We collect personal information necessary to process your orders, comply with legal age-restricted product regulations, and improve your shopping experience:

  • Contact & Shipping Details: Full name, delivery address, city, country, email address, and active mobile number (for courier WhatsApp/SMS delivery updates).

  • Identity Verification Data: Age confirmation and valid national ID verification (Emirates ID, Saudi National ID, or GCC Passport) upon courier delivery.

  • Payment Information: Payment details processed through secure 256-bit encrypted payment gateways. We do not store your full credit card or debit card numbers on our servers.

  • Technical & Usage Data: IP address, browser type, device information, and site interaction data gathered via cookies for optimal store performance.

2. How We Use Your Information

Your data is used strictly for legitimate business and compliance purposes:

  • Order Fulfillment: To process transactions, pack orders, and coordinate delivery via licensed courier networks.

  • Age & Legal Compliance: To ensure all customers meet statutory minimum age requirements for tobacco/nicotine purchases in their jurisdiction.

  • Customer Support: To resolve order inquiries, shipping updates, and refund/exchange requests.

  • Promotional Communications: To send optional promotional offers, new variant launches (e.g., Cyan Classic & Gold Premium updates), or discounts if you have opted in. You may unsubscribe at any time.

3. Data Sharing & Third-Party Services

We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share necessary data with trusted service providers:

  • Logistics & Delivery Partners: International and local express couriers responsible for delivering your package.

  • Secure Payment Gateways: Certified financial payment processors for handling card or digital transactions.

  • Customs Authorities: Local GCC border control and municipality bodies where legally required for import clearance.

4. Data Security & Protection

We implement industry-standard technical and organizational security measures to protect your personal information:

  • All sensitive order data is transmitted via secure 256-bit SSL (Secure Sockets Layer) encryption.

  • Access to personal customer data is restricted strictly to authorized staff handling order execution.

5. Cookies Policy

Our website uses cookies to enhance browsing performance, remember your shopping cart items, and provide personalized user experiences. You can choose to disable cookies in your browser settings, though some features of the store may not function optimally.

6. Your Rights & Contact Us

Under local GCC Personal Data Protection Laws, you have the right to access, update, or request the deletion of your personal data stored on our platform (subject to legal record-keeping requirements for completed sales).

  • For privacy-related queries, data requests, or support, please contact us at: faiq.bokhari22@gmail.com