Shipping policy

Welcome to Chill Filter Khaini. We deliver our premium filter pouches (Cyan Classic & Gold Premium) directly across the Gulf Cooperation Council (GCC) countries through leading international express logistics partners.

1. Order Processing Time

  • All orders are processed within 24 to 48 hours (Sunday through Thursday).

  • Orders placed on Fridays, Saturdays, or regional public holidays will be processed on the next official business day.

2. Delivery Timelines & Rates

We offer doorstep delivery across the GCC region with the following estimated delivery windows:

  • United Arab Emirates (UAE): 1 – 3 Business Days (Express Local Delivery)

  • Kingdom of Saudi Arabia (KSA): 3 – 5 Business Days (Direct Customs-Cleared Express)

  • State of Qatar: 3 – 5 Business Days

  • State of Kuwait: 3 – 6 Business Days

  • Kingdom of Bahrain: 3 – 5 Business Days

  • Sultanate of Oman: 3 – 6 Business Days

(Free shipping is applicable on promotional bundle offers or orders exceeding the minimum spend threshold displayed at checkout).

3. Mandatory Age Verification (18+ / 21+)

In compliance with Gulf region health and tobacco control laws:

  • All deliveries require mandatory recipient age verification at the time of delivery.

  • The recipient must present a valid national ID (Emirates ID, Saudi National ID, or GCC Passport) to the courier agent upon request.

  • Courier agents will not hand over packages to minors.

4. Customs Duties, Selective Excise Tax & VAT

  • Excise Tax & Customs Clearance: Shipments of filter pouch products into GCC countries are subject to local customs clearance regulations. Unless your checkout order explicitly shows DDP (Delivered Duty Paid), any customs import duties or selective excise taxes imposed by destination customs authorities are the sole responsibility of the customer.

  • VAT: Applicable Value Added Tax (e.g., 5% in UAE, 15% in KSA) is calculated at checkout or charged upon import entry clearance.

5. Cash on Delivery (COD) Rules

  • Cash on Delivery (COD) is available in designated coverage areas within UAE and KSA.

  • Customers choosing COD must provide an active local phone number for delivery confirmation via Call or WhatsApp.

  • Unjustified rejection of confirmed COD shipments at doorstep may result in permanent suspension of COD payment privileges for future orders.

6. Order Tracking & Address Modifications

  • Once your package is dispatched, you will receive an SMS and Email notification containing your Tracking Number and active tracking link.

  • Address modifications can only be requested prior to order dispatch. Once handed over to the courier, routing changes must be arranged directly with the local dispatch office.